Web Chat Manager – US

Job Description:

As a Web Chat Manager at Netflix, you will be responsible for overseeing and managing all aspects of the web chat platform to ensure a seamless and engaging customer experience. This role requires a high level of technical expertise, as well as strong communication and problem-solving skills. You will work closely with cross-functional teams to optimize the web chat platform and drive customer engagement and satisfaction.

Responsibilities: –

Manage and optimize the web chat platform to deliver a best-in-class customer experience – Develop and implement strategies to improve response times and customer satisfaction – Monitor chat performance metrics and make data-driven decisions to drive continuous improvement – Collaborate with cross-functional teams to ensure alignment with overall business goals and objectives – Stay current on industry trends and best practices to ensure the web chat platform remains innovative and competitive – Train and mentor web chat agents to enhance their performance and provide ongoing support and guidance – Troubleshoot technical issues and escalate as needed to ensure timely resolution – Develop and implement quality control processes to ensure accuracy and consistency in chat interactions

Requirements: –

Bachelor’s degree in a related field – 5+ years of experience in web chat management or a related role – Strong technical skills and proficiency with web chat platforms and tools – Excellent communication and interpersonal skills – Confident and energetic personality – Strong critical thinking and problem-solving skills – Innovative mindset and a passion for driving continuous improvement – Ability to work effectively in a fast-paced and dynamic environment – Knowledge of customer service best practices and industry trends

Benefits: –

Gym membership – Paid sick leave – Training and professional development opportunities – Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any status protected by law.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.