Remote Customer Care Specialist

**Job Title:** Remote Customer Care Specialist **Company:** Netflix **Location:** Dallas, Texas, US **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2

### Job Description

Netflix, a pioneer in the streaming industry, is seeking a proactive and passionate Remote Customer Care Specialist to join our dynamic customer care team. Located in Dallas, Texas, this part-time position is designed for individuals who thrive on independent problem-solving and possess a strong sense of teamwork. You will play a crucial role in delivering exceptional service to our members, ensuring their viewing experience is seamless and enjoyable.

### Key Responsibilities

– **Customer Support:** Respond promptly and empathetically to customer inquiries via various channels (email, chat, and social media) while adhering to Netflix’s standards for customer service excellence. – **Problem Solving:** Analyze customer issues by collecting relevant information, identifying root causes, and providing effective, tailored solutions. – **Follow-Up:** Ensure customer satisfaction by following up on escalated issues and confirming resolution. – **Collaboration:** Work closely with cross-functional teams, including Technical Support, Product

Development, and Quality Assurance, to elevate customer feedback and improve service delivery. – **Documentation:** Maintain accurate records of customer interactions and follow-ups, ensuring that every case is logged properly for future reference and analysis. – **Continuous Improvement:** Participate in regular training sessions and contribute suggestions for process improvements that enhance the customer experience. – **Feedback

Loop:** Regularly share insights and trends identified through customer interactions with the management and product teams to help shape future service offerings. – **Embrace Change:** As a part of a pioneering company, adapt quickly to new technologies, tools, and processes while embracing a culture of innovation.

### Requirements

– **Experience:** Minimum 2 years in a customer service or related role, preferably in a tech or media environment. – **Education:** High school diploma required; a Bachelor’s degree in a relevant field is preferred but not mandatory. – **Personality Traits:** – **Passionate:** You possess a genuine enthusiasm for customer service and a commitment to exceeding expectations. – **Independent:** Ability to manage your time effectively, prioritize tasks, and work autonomously while contributing to team goals.

– **Soft Skills:** – **Analytical Skills:** Proficient in troubleshooting and analyzing data to identify solutions and enhance customer satisfaction. – **Teamwork:** Strong collaboration skills to work effectively within a team-focused environment. – **Technical Skills:** Familiarity with customer relationship management (CRM) software and productivity tools; basic understanding of streaming technologies and the entertainment industry is a plus. –

**Communication Skills:** Exceptional verbal and written communication abilities, with a keen attention to detail and professionalism.

### Benefits

– **Life Insurance:** Comprehensive life insurance coverage to provide peace of mind. – **Training & Professional Development:** Access to ongoing training programs to support your growth and skill enhancement. – **Visa Sponsorship:** Opportunities for visa sponsorship for qualifying applicants, promoting diversity and inclusion within our workforce.

### Working Environment

Join us and be part of a company that pioneers change and sets industry benchmarks. At Netflix, you will work in a dynamic and fast-paced environment that values innovation, creativity, and collaboration. Embrace the opportunity to contribute to transformative ideas that impact millions of global members.

### Application Deadline

We encourage interested candidates to apply by **September 28, 2024**.

**Equal Opportunity Statement:** Netflix is an equal opportunity employer and is committed to fostering a diverse and inclusive environment. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, age, marital status, or any other legally protected status. We welcome and celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.