Part-Time Customer Service Representative at Flipkart

Join Flipkart, one of India leading e-commerce giants, as a Part-Time Customer Service Representative. This role offers a unique opportunity to engage with customers, address their concerns, and contribute to the company reputation for exceptional service. You will be part of a dynamic team that thrives on solving customer issues and enhancing the shopping experience, all while working from the comfort of your own home.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chat queries professionally and promptly.

• Issue Resolution: Address and resolve customer complaints and inquiries efficiently, ensuring a high level of satisfaction.

• Order Management: Assist customers with order status, returns, exchanges, and refunds.

• Product Knowledge: Maintain a thorough understanding of Flipkart products, services, and policies to provide accurate information and support.

• Documentation: Record and document customer interactions and transactions in the system for future reference.

• Feedback Collection: Gather customer feedback and suggest improvements to enhance service delivery.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills in English. Proficiency in other languages is a plus.

• Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and provide effective solutions.

• Customer-Centric: Demonstrated ability to empathize with customers and handle challenging situations with professionalism.

• Technical Skills: Proficient in using computers, internet applications, and customer service software.

• Attention to Detail: High level of accuracy in data entry and record-keeping.

Experience

• Previous Experience: Prior experience in a customer service role is preferred but not mandatory. Freshers with a passion for customer support are also welcome to apply.

• Industry Knowledge: Familiarity with e-commerce and online retail is advantageous.

Working Hours

• Flexibility: Part-time position with flexible working hours. You will be required to work a minimum of 20 hours per week, with shifts available across various times of the day.

Knowledge, Skills, and Abilities

• Multitasking: Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.

• Adaptability: Flexibility to adapt to changing customer needs and company policies.

• Teamwork: Ability to work collaboratively with a remote team and contribute to collective goals.

• Time Management: Effective time management skills to handle various customer service tasks within set deadlines.

Benefits

• Competitive Salary: Attractive hourly rate with opportunities for performance-based incentives.

• Work-from-Home: Enjoy the flexibility of working from home with a supportive virtual team environment.

• Training: Comprehensive training provided to ensure you are well-equipped to handle customer interactions effectively.

• Career Growth: Opportunities for career advancement within Flipkart diverse and growing business.

Why Join

• Reputable Company: Be a part of Flipkart, a leader in the e-commerce industry with a strong commitment to customer satisfaction and innovation.

• Supportive Environment: Join a company that values and supports its employees, offering a flexible work environment and career development opportunities.

• Impact: Play a crucial role in enhancing the customer experience and contributing to the company success.

How to Apply

• Application Process: Interested candidates should submit their resume and a brief cover letter highlighting their relevant skills and experience to us.

• Deadline: Applications are accepted on a rolling basis. Apply early to secure your opportunity.