OB Escalation Specialist

• Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints

• Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized

• Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward

• Partner with the Inventory Control Department to improve inventory accuracy and customer experience

• Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team

• Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

• Responsible for achieving all operational goals

• Ability to develop and share standard methodologies and documented processes across the shifts and network

• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

What you’ll need:

• 1-3 years prior experience in an Inventory Control role or a warehouse problem solving position

• Ability to prioritize opposing priorities with tight deadlines

• Strong quantitative and analytical skills required

• Excitement for working in a start-up environment with high level of ambiguity and change

• Metrics driven approach

• Customer service obsession, with willingness to go above and beyond to satisfy customer needs

• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership

• Validated ability to quickly adapt and drive the right results using data

• Highest levels of integrity and ethics

• Must be flexible to work weekends and/or nightshifts

• Strong proven understanding of Microsoft Word, Excel and Powerpoint

• Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.

• Able to handle a fast-paced, changing environment workplace

• Ability to stand/walk up to 12 hours per day

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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