Entry Level Technical Support Specialist – Help Desk

Description

Join our dynamic team as an Entry Level Help Desk Support member in a fully remote capacity. We provide the equipment you need, and this position offers a contract-to-hire opportunity with paid training.

Key Responsibilities

• Respond to inbound calls, chats, and emails with professionalism, adhering to company and departmental guidelines.
• Diagnose and resolve technical issues related to Windows operating systems, call center operations, and connectivity problems.
• Provide exceptional customer service, ensuring a positive experience for every interaction.
• Offer additional solutions and services to customers, contributing to their overall satisfaction.

Primary Duties

• Handle incoming technical support inquiries through phone, chat, and email channels.
• Troubleshoot and resolve voice, data, video, and connectivity issues promptly.
• Document each customer interaction thoroughly and accurately.
• Support colleagues by providing backup assistance when necessary.

Additional Details

• Flexible scheduling options available.
• Opportunity for bonuses and potential raise after 4 months based on performance.
• This position is ideal for individuals passionate about technology and customer service, offering a supportive work environment and opportunities for growth.

If interested, please apply with your updated resume. We look forward to hearing from you!

Employment Type: Full-Time