Customer Success Specialist – Work from home – US

Job Description:

Netflix is seeking a Customer Success Specialist to join our dynamic team in Phoenix, Arizona. As a Customer Success Specialist, you will be responsible for ensuring a seamless and exceptional experience for our customers while working from the comfort of your own home. This is a full-time, associate-level position requiring a minimum of 2 years of experience in a customer-facing role.

Responsibilities: –

Build and maintain strong relationships with customers to understand their needs and provide solutions – Assist customers with inquiries, troubleshooting, and issue resolution via phone, email, and chat – Collaborate with internal teams to escalate and resolve complex customer issues – Proactively reach out to customers to gather feedback and ensure satisfaction – Continuously strive to improve processes and procedures to enhance the customer experience – Maintain accurate and detailed records of customer interactions and transactions

Requirements: –

Adaptable and confident personality traits – Strong decision-making skills and attention to detail – Excellent communication and problem-solving abilities – Ability to work independently and prioritize tasks effectively – Proficiency in Microsoft Office and customer service software – High school diploma or equivalent required, Bachelor’s degree preferred

Benefits: –

Life insurance – Remote work flexibility – Gym membership – Competitive salary and benefits package

Working Environment: At Netflix, we believe in injecting a sense of joy and vibrancy into our work environment. We strive to create a positive and inclusive atmosphere where employees feel valued and motivated to succeed.

Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Don’t miss this exciting opportunity to join the Customer Success team at Netflix and make a positive impact on our customers’ experience. Apply now!

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.