Customer Service Representative / Data Entry

Wayfair is a leading e-commerce company revolutionizing the way people shop for their homes. With a vast selection of furniture, décor, and home goods, Wayfair offers unparalleled convenience and choice to customers around the globe. Our commitment to customer satisfaction and innovation drives everything we do, making us a dynamic and exciting place to work.

Company Name: Wayfair

Job Title: Customer Service Representative / Data Entry

Job Summary: Wayfair is seeking a motivated and detail-oriented individual to join our Customer Service team as a Customer Service Representative / Data Entry specialist. In this role, you will be responsible for providing exceptional customer service while accurately and efficiently entering data into our systems. This position offers a unique opportunity to engage with customers and contribute to the success of our dynamic e-commerce platform.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Accurately enter customer orders, returns, and exchanges into our database
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate with other departments to ensure seamless customer experiences
• Maintain up-to-date knowledge of products, policies, and procedures

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer applications and data entry software
• Customer service experience preferred, but not required

Experience:

• Previous experience in customer service or data entry is an asset
• Training will be provided for the right candidate

Working Hours:

• Flexible scheduling options available
• Full-time and part-time positions available

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce platforms is advantageous
• Ability to adapt to changing technologies and processes
• Strong problem-solving skills and a positive attitude
• Ability to work effectively both independently and as part of a team

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment
• Employee discounts on Wayfair products

Why Join Wayfair:  Joining Wayfair means becoming part of a dynamic and innovative team dedicated to revolutionizing the way people shop for their homes. With opportunities for growth, a supportive work culture, and a commitment to excellence, Wayfair offers a rewarding career experience unlike any other.

How to Apply:  To apply for the Customer Service Representative / Data Entry position at Wayfair, please visit our careers page at Wayfair Careers and submit your resume and cover letter. We look forward to welcoming you to our team!