Customer Service Associate – Remote Work From Home Job

Job Description:

We are looking for a motivated and adaptable Customer Service Associate to join our team at J.P. Morgan Chase. This is a remote work position based in Seattle, Washington, US. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: –

Respond to customer inquiries via phone, email, and chat in a timely and professional manner – Assist customers with account inquiries, transactions, and issue resolution – Identify and escalate priority issues to the appropriate team members – Maintain accurate records of customer interactions and transactions – Collaborate with other team members to ensure a seamless customer experience – Stay up-to-date on product knowledge and company policies – Meet and exceed customer satisfaction goals

Requirements: –

3 years of customer service experience – Strong problem-solving skills – Persuasion skills to effectively communicate with customers – Excellent verbal and written communication skills – Ability to work independently and as part of a team – Proficiency in Microsoft Office and CRM software – High school diploma or equivalent

Personality Traits: – Motivated – Adaptable

Soft Skills: – Problem-solving – Persuasion

Benefits: – Travel & spending expenses – Free food – Life insurance

Working Environment: At J.P. Morgan Chase, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: 2024-09-16

Equal Opportunity Statement: J.P. Morgan Chase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.