Client Service Associate

**Job Title:** Client Service Associate **Company:** General Motors **Location:** Jacksonville, Florida, US **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1

**Job Description:**

General Motors is seeking a motivated and enthusiastic Client Service Associate to join our dynamic team in Jacksonville, Florida. As an entry-level position, this role is an excellent opportunity for individuals looking to jumpstart their careers in the automotive industry while providing exceptional support to our valued clients.

Our Client Service Associates play a crucial role in enhancing customer experiences by managing inquiries, resolving issues, and building lasting relationships with clients. We are looking for someone who embodies our company’s commitment to innovation and excellence and who seeks to grow and develop within a collaborative environment.

**Key Responsibilities:**

– **Customer Interaction:** Serve as the first point of contact for clients by responding to inquiries via phone, email, and in-person. Provide timely and accurate information about products and services.

– **Issue Resolution:** Address and resolve customer complaints and concerns efficiently while ensuring satisfaction. Escalate complex issues to the appropriate department when necessary.

– **Client Relationship Management:** Develop and maintain strong relationships with clients by understanding their needs and preferences. Follow up with clients post-service to ensure satisfaction and encourage feedback.

– **Sales Support:** Assist in promoting General Motors products and services. Employ persuasion techniques to effectively communicate value propositions and assist clients in making informed decisions.

– **Data Management:** Maintain accurate records of client interactions in the CRM system. Track and report on inquiries, issues, and resolutions to contribute to team performance analysis.

– **Team Collaboration:** Work closely with colleagues to identify opportunities for improving service delivery and operational efficiency. Participate in team meetings and training sessions to enhance personal and team skills.

– **Strategic Planning:** Collaborate with management to strategize ways to improve client experiences and implement best practices in client service and support.

**Requirements:**

– **Education:** High school diploma or equivalent. A degree in business, communications, or a related field is a plus but not mandatory.

– **Experience:** Minimum of 1 year of experience in customer service, telemarketing, sales, or a related role preferred.

– **Technical Skills:** Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), CRM software, and common communication tools.

– **Personality Traits:** – Hardworking: Demonstrated ability to stay motivated and meet deadlines in a fast-paced environment.

– Energetic: A positive attitude and a genuine enthusiasm for engaging with clients and team members.

– **Soft Skills:** – Persuasion: Ability to influence client decisions and advocate for client needs effectively.

– Strategic Planning: Skill in identifying client needs and developing proactive solutions to meet those needs.

**Benefits:**

– Vision insurance – Retirement plan – Company equipment

**Working Environment:**

At General Motors, we believe in the power of connection. You will work in an environment where strong relationships with colleagues are encouraged, treating each other like an extended family. We promote teamwork, open communication, and a culture that celebrates diversity and inclusion.

**Application Deadline:** September 21, 2024

**Equal Opportunity Statement:**

General Motors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.