Chat Support Associate – Work from home

Job Description

First Data is currently seeking a dedicated and resourceful Chat Support Associate to join our team on a part-time basis, working from home in Charlotte, North Carolina. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field.

Responsibilities…

1. Provide exceptional customer service through chat support, resolving customer inquiries and issues in a timely and professional manner.

2. Utilize critical thinking skills to assess situations and provide appropriate solutions to customers.

3. Manage multiple chat conversations simultaneously while maintaining a high level of accuracy and attention to detail.

4. Collaborate with team members and supervisors to improve customer satisfaction and increase efficiency in the chat support process.

5. Utilize project management skills to prioritize tasks and meet established service level agreements.

6. Stay updated on product knowledge and company policies to provide accurate information to customers.

7. Proactively identify and escalate complex issues to higher level support teams when necessary.

Requirements:

1. Proven experience in customer service or a related field for a minimum of 4 years.
2. Excellent written communication skills and ability to type quickly and accurately.
3. Demonstrated resourcefulness and ability to work independently.
4. Strong critical thinking skills and ability to analyze and solve problems.
5. Ability to work in a fast-paced environment and multitask effectively.
6. Proficiency in computer skills and familiarity with chat support software.
7. High school diploma or equivalent required; Bachelor’s degree preferred.

Personality Traits:

1. Resourceful
2. Independent

Soft Skills:

1. Project Management
2. Critical Thinking

Benefits:

1. Joining Bonus
2. Paid sick leave
3. Travel opportunities

Working Environment:

At First Data, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement:

First Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.

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