Contact Center Manager – Remote Work

Job Description:

Kroger is seeking a Contact Center Manager to join our team in San Antonio, Texas. This is a part-time, remote work position at the Associate Level, requiring a minimum of 5 years of experience in a similar role. The ideal candidate will be reliable, motivated, and possess strong strategic planning and critical thinking skills.

Responsibilities: –

Manage a team of contact center agents to ensure high levels of customer service and satisfaction – Develop and implement strategies to improve contact center performance and efficiency – Monitor and analyze key performance indicators to identify trends and areas for improvement

– Provide coaching and feedback to contact center agents to help them achieve their goals – Collaborate with other departments to ensure seamless communication and coordination

– Handle escalated customer inquiries and complaints in a professional and timely manner – Stay up-to-date on industry trends and best practices to continuously improve contact center operations

Requirements: – Bachelor’s degree in Business Administration or a related field – 5+ years of experience in contact center management – Strong leadership and communication skills – Ability to work independently and as part of a team – Proficiency in Microsoft Office and contact center software – Experience with remote work and managing virtual teams is a plus

Benefits: – Disability insurance – Paid overtime – Paid sick leave

Working Environment: At Kroger, we are committed to environmental responsibility and sustainable practices. Our contact center operates in a virtual setting, allowing employees to work from the comfort of their own homes while still contributing to our mission of sustainability.

Equal Opportunity Statement: Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: 2024-09-09

If you meet the requirements and are looking for a challenging and rewarding opportunity in contact center management, we encourage you to apply for the Contact Center Manager position at Kroger in San Antonio, Texas.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.