Flipkart Work-From-Home Jobs – Freshers Welcome

As a Customer Support Representative at Flipkart, you will be the first point of contact for our customers, providing top-notch service and support through various channels. This work-from-home position is ideal for freshers looking to kick-start their careers with a leading e-commerce company. You will play a crucial role in maintaining our high standards of customer satisfaction, handling inquiries, resolving issues, and contributing to a seamless shopping experience for our customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, and selecting the best solution.
• Follow up to ensure resolution and gain customer feedback to improve service processes.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Identify and assess customers needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with customer service software, databases, and tools.
• Basic technical skills to troubleshoot and navigate through customer issues.
• Ability to remain professional and courteous with customers at all times.
• High school diploma or equivalent; a college degree is a plus.

Experience:

• No prior experience required; freshers are welcome.
• Previous customer service experience is a plus but not mandatory.
• Experience in using e-commerce platforms is advantageous.

Working Hours:

• Flexible working hours, including evenings, weekends, and public holidays.
• Full-time positions available with a standard workweek of 40 hours.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills to build rapport with customers.
• Good understanding of Flipkart product offerings and policies.
• Ability to work independently and as part of a team.
• Proficiency in using computers and online tools.
• Adaptability to a fast-paced environment with changing needs.

Benefits:

• Competitive salary and performance-based incentives.
• Work-from-home convenience with flexible scheduling.
• Health insurance and wellness programs.
• Opportunities for career growth and development.
• Employee discounts on Flipkart products.
• Comprehensive training and ongoing support.

Why Join Flipkart:

• Be a part of India leading e-commerce company.
• Work in a dynamic and innovative environment.
• Enjoy the flexibility of working from home.
• Grow your career with ample learning opportunities.
• Contribute to delivering exceptional customer experiences.

How to Apply:

Interested candidates can apply by submitting their resume and a cover letter detailing their interest in the position to us. Please ensure your contact details are up-to-date for further communication.

Some Interview Points:

• Discuss a challenging customer service experience and how you resolved it.
• Explain how you handle stressful situations and maintain professionalism.
• Demonstrate your familiarity with Flipkart products and services.
• Talk about your ability to work independently in a remote environment.
• Highlight any relevant skills or experiences that make you a good fit for this role.