Flipkart Work-From-Home Jobs – Freshers Welcome

Flipkart USA Jobs

Flipkart Work-From-Home Jobs – Freshers Welcome

 

Job Description

 

As a Customer Support Representative at Flipkart, you will be the first point of contact for our customers, providing top-notch service and support through various channels. This work-from-home position is ideal for freshers looking to kick-start their careers with a leading e-commerce company. You will play a crucial role in maintaining our high standards of customer satisfaction, handling inquiries, resolving issues, and contributing to a seamless shopping experience for our customers.

 

Key Responsibilities:

 

  • Respond to customer inquiries via phone, email, chat, and social media.
  • Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, and selecting the best solution.
  • Follow up to ensure resolution and gain customer feedback to improve service processes.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify and assess customers needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.

 

Required Skills and Qualifications:

 

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with customer service software, databases, and tools.
  • Basic technical skills to troubleshoot and navigate through customer issues.
  • Ability to remain professional and courteous with customers at all times.
  • High school diploma or equivalent; a college degree is a plus.

 

Experience:

  • No prior experience required; freshers are welcome.
  • Previous customer service experience is a plus but not mandatory.
  • Experience in using e-commerce platforms is advantageous.

 

Working Hours:

 

  • Flexible working hours, including evenings, weekends, and public holidays.
  • Full-time positions available with a standard workweek of 40 hours.

 

Knowledge, Skills, and Abilities:

  • Strong interpersonal skills to build rapport with customers.
  • Good understanding of Flipkart product offerings and policies.
  • Ability to work independently and as part of a team.
  • Proficiency in using computers and online tools.
  • Adaptability to a fast-paced environment with changing needs.

 

Benefits:

  • Competitive salary and performance-based incentives.
  • Work-from-home convenience with flexible scheduling.
  • Health insurance and wellness programs.
  • Opportunities for career growth and development.
  • Employee discounts on Flipkart products.
  • Comprehensive training and ongoing support.

 

Why Join Flipkart:

  • Be a part of India leading e-commerce company.
  • Work in a dynamic and innovative environment.
  • Enjoy the flexibility of working from home.
  • Grow your career with ample learning opportunities.
  • Contribute to delivering exceptional customer experiences.

 

How to Apply:

Interested candidates can apply by submitting their resume and a cover letter detailing their interest in the position to us. Please ensure your contact details are up-to-date for further communication.

 

Some Interview Points:

  • Discuss a challenging customer service experience and how you resolved it.
  • Explain how you handle stressful situations and maintain professionalism.
  • Demonstrate your familiarity with Flipkart products and services.
  • Talk about your ability to work independently in a remote environment.
  • Highlight any relevant skills or experiences that make you a good fit for this role.

 

 

Some Useful Important Links

Apply Now

Click Here

Interview

Question & Answers

 

Click Here

Create Free

Professional Resume

 

Click Here

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *